Question 1

How far in advance should I book?

Accepted Answer

For weddings and large productions, we recommend 6–12 months. Intimate celebrations and balloon installations can often be accommodated with 4–8 weeks notice.

Question 2

Do you require a deposit?

Accepted Answer

Yes — a 50% non-refundable retainer secures your date. The remaining balance is due 14 days before the event.

Question 3

Can you fully customize a package?

Accepted Answer

Every commission is customized. Our published tiers are starting points; we tailor scope, materials, and design direction to your event.

Question 4

Do you travel?

Accepted Answer

Yes. We are based in Orlando and regularly travel for events in Miami, NYC, LA, Atlanta, and internationally. Travel is quoted per project.

Question 5

How early do you arrive for setup?

Accepted Answer

Setup begins 4–12 hours before the event start time, depending on installation complexity. We always coordinate timing with your venue.

Question 6

What is your cancellation policy?

Accepted Answer

Retainers are non-refundable. Cancellations within 60 days of the event are responsible for the full balance. Date changes are accommodated when possible.